Art, Flora, Plant, Tree, Sunlight, Oak, Dirt Road, Gravel, Road, Path

Salesforce Administrator

Chico, California, United States

Salesforce Administrator

Chico | California | United States

Job Description:

Summary:

Under the supervision of Build.com management, the Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. This position will be responsible for managing and maintaining the Salesforce production instance and help to evolve it forward to meet the demands of our Sales Center. Additionally, the Salesforce Administrator will provide training and support to users as well as administrative support to the various sales teams and coordinate related projects as assigned.

The Salesforce Administrator will need to be able to communicate effectively between a variety of management, software engineering and sales center teams. The Salesforce Administrator will also need to be very detailed oriented and have the ability to adapt quickly to a ever-changing environment.

Responsibilities:

  • Evaluate the “health” of the Salesforce instance on a daily basis and make any necessary corrective actions as needed.
  • Help coordinate changes to the Salesforce platform and be in effective communication with Contact Center leadership and engineering teams.
  • Responsible for managing users, security roles, permission sets, profiles, groups, sharing rules and workflows.
  • Responsible for the long term maintenance and customization of the Sales Cloud and Service Cloud applications.
  • Build custom reports, dashboards, workflows, email templates and page layouts.
  • Research, install, demo and customize AppExchange plugins that are needed or may be useful to the current Salesforce platform.
  • Help educate and train end-users on the features and workflows of Salesforce.
  • Help monitor the Einstein Analytics platform, KPI and related reporting to make sure it’s performing as expected.
  • Manage operational requests and troubleshoot issues as they arise.
  • Help enforce data normalization and create data validation processes.
  • Coordinate activities between sales and other departments (such as marketing and training). 
  • Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users. 
  • This person will work directly within the Contact Center engineering product team that is responsible for the whole Salesforce platform at Build.com. This team currently consists of about 9 people in various roles. However, this person will need to interface heavily with the Contact Center sales leadership and call center teams.

Qualifications:

  • Associate or Bachelor’s Degree in Business, Communications, Computer Information Systems, Computer Science or other related fields.
  • Salesforce Admin Certification (ADM 20) is desired but not required. 
  • Experience with Salesforce’s Lightning UI is heavily desired but not required.
  • A minimum of 2 years of related experience is required in utilizing a platform such as Salesforce or PeopleSoft; emphasis on ECommerce a big plus.
  • Experience with SQL and/or Salesforce’s SOQL or SAQL query syntax is desired but not required.
  • Minimal understanding of client / server applications and architecture is required; emphasis on web-applications is a big plus.
  • Experience in implementation, training, and documentation preferred.
  • Knowledge of database (RDBMS) techniques and terminology is preferred.
  • Soft skills and personality trait expectations:
  • A keen eye for detail and analytical skills.  
  • Must be able to manage many moving parts.
  • Organizational and time management skills. Complete work within established time frames. Ability to prioritize and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects.  
  • Ability to work independently and be self-motivated.  
  • Ability to carry out instructions furnished in written or oral form.  
  • Excellent verbal and written communication skills.  
  • Ability to report work orally or in writing to the supervisor as required.  
  • Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others.  
  • Ability to problem-solve job-related issues. 
  • Ability to maintain the confidentiality of information regarding company financial and other information.
  • Software you expect the Candidate to have experience with:
  • Salesforce
  • Excel (or similar spreadsheet application)

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Apply Now

Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Thank you

Other People Viewed

Inside Sales Representative *Phones and Chat*

Chico California United States Chico, California, United States Inside Sales Inside Sales
Job Description: Job Title: Inside Sales RepresentativeDepartment: SalesReports To: Sales SupervisorLocation: Chico, CAEmployment Type: Full Time, In HouseStart Date: ASAPA little about Build.com:Build.com is the world’s largest digital commerce h...

Software QA / Test Automation Engineer

Chico California United States Chico, California, United States Application Design & Developmt Application Design & Developmt
Job Description: Build.com is looking to add an Automation Engineer (Java Developer in Test) to our already awesome QA team!  We want someone who is passionate and eager to take our QA to the next level. As an Automation Engineer, you will be assi...

Business Intelligence Engineer

Chico California United States Chico, California, United States Application Design & Developmt Application Design & Developmt
Job Description: Summary:The Business Intelligence Engineer will have end-to-end responsibility for maintaining our business intelligence platform, Birst. This includes ETL, designing & building data models, managing the bi development cycle, ...

Facilities Technician

Atlanta United States Atlanta, United States, 30336 Facilities Facilities
Job Description: Summary: This position is responsible for the Upkeep and Maintenance of the facility, along with its grounds, systems, and related events.  The incumbent will be expected to respond to associates’ maintenance requests and communic...

QA Tester/Engineer

Chico California United States Chico, California, United States Application Design & Developmt Application Design & Developmt
Job Description: Summary:Build.com is looking to add a software tester to our already awesome QA team!  We want someone who is passionate and eager to take our QA to the next level. So here are the technical aspects of the role…… As a software tes...

Installation Manager

Franklin United States Franklin, United States, 02038 Installation/Framing Installation/Framing
Job Description: Installation ManagerIf a career with an organization that rewards performance and provides a stable and supportive environment for its associates nationwide sounds good to you, Ferguson may just be the place for you.  Our people a...

Apply Now

Alert me about jobs like this

Not You?

We have emailed you a code to verify your identity

Thank you