Chico | California | United States
Job Title: Inside Sales Representative
Reports To: Sales Supervisor
Location: Chico, CA
Employment Type: Full Time, In House
Start Date: ASAP
A little about Build.com:
Build.com is the world’s largest digital commerce home improvement retailer. We offer our customers the best selection of lighting, faucets, sinks, door & cabinet hardware, appliances, decor, flooring, and much more. We compete directly with industry giants, like Lowe’s, Home Depot and Wayfair, by having trained project experts in our contact center to best suit our customers and the ability to sell complex products online through our website. Build.com employs more than 650 people at our headquarters in Chico, California and we have expanded into a second location in Atlanta, GA.
We have job openings in our Inbound Phone Divisions! Your job will be taking care of the customer - “be the hero” as we say here at Build.com. You will be held accountable for your call/chat quality and performance metrics within service. We expect each and every sales representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional sales representative will focus on maximizing opportunities within every call to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team!
What are you going to do:
A Consumer ISR is responsible for handling inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8 hr. work day
Complete all Brand Sales Trainings each month.
*All BST’s must be completed to be eligible for promotions.
We are open 7 days a week 5am-7pm (M-F) 6am-4pm (SU)
Weekend shifts are required on an as needed basis.
85% adherence to schedule as referenced in Verint
Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs.
Maintaining customer records by logging and retaining correct and precise information in Salesforce.com
All applicants must be highly detail oriented and have superior interpersonal skills.
During workflow identify website, process, product page, post call related inefficiencies or bugs and report using Zendesk/JIRA.
This person will work with a team of 15-20 other sales people.
Success will be measured through call quality, and profit dollars reconciled monthly
Demonstrate strong verbal communication skills with the ability to engage guests
What are you going to bring to the table:
High School diploma or equivalent
2+ years of experience in a customer facing, fast paced, service related role
3+ years of Sales experience preferred
Proven experience utilizing critical thinking tools to solve customer issues.
Familiarity with the Microsoft Office and Google Office suites
Ability to type 40+ WPM for phone and 45+ WPM for chat.
Strong organizational skills
What do we bring to the table:
Competitive Compensation Packages
Great 401(k), time off and benefits package which includes Medical, Dental, Life, Disability, and Vision
Team building and company-wide events throughout the year
Internal Training programs suited to what you are wanting to develop in
Incredible associate discounts on Build.com products and other associate perks
Continued education reimbursement program
Encourage and provide community involvement events and activities
*Pre-employment drug and background screening required
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
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